How does the delivery process work?
- Once our system processes your order, your products are inspected thoroughly to ensure they are in perfect condition.
- After they pass through the final round of quality check, they are packed and handed over to our trusted delivery partner.
- Our delivery partners then bring the package to you at the earliest possible. In case, they are unable to reach your provided address or at a suitable time, they will contact you to resolve the issue.
How are items packaged?
We pack our products in corrugated boxes, which are covered in layers of bubble wrap if necessary.
We pride ourselves on the quality of our packaging. Till date, we have received minimal complaints about damaged products due to our packaging
What is the range of locations to which Kim&Kimmy ships their products?
Kim & Kimmy ships throughout India!
My order has been shipped. Now how can I track it?
Once your order has been dispatched, you will receive an email with the details of the tracking number and the courier company that is processing your order. You can track the status of your package 24 hours after your order is dispatched from our warehouse.
Following are some our trusted courier partners:
Aramex – http://www.aramex.com/
Bluedart – http://www.bluedart.com/
DTDC – http://www.dtdc.in/
Delhivery – http://www.delhivery.com/
XpressBees – https://www.xpressbees.com/track/
What is the estimated delivery time?
We dispatch most orders on the same day or within 1-3 business days (excluding Sundays and public holidays). Once the orders are shipped, you can expect your package to be delivered within the next 1-5 days based on your location. You will be provided with an AWB number to track your package's live status. If you are ordering our products from a Sale event, dispatches may be a bit delayed due to increased volumes. We will target to dispatch all orders within 5 days of order date.
My order will be shipped in multiple shipments? What does this mean?
Don’t worry! This is a completely normal situation. This just means that different parts of your order may have simply been shipped from our different warehouse locations. Rest assured, you will only have to pay the shipping charge if applicable, on the first package you receive.
Are there any shipping charges applicable on my order?
- We provide free shipping all over India on all orders over ₹1999! For order value below that, we charge a nominal shipping charge of ₹50.